Application Deployment Troubleshooting in Depth

Application Deployment Troubleshooting in Depth

Before proceeding with this Application deployment Troubleshooting it is advised to understand the data flow of Configuration Manager Client architecture .
Lets take a sample Application and Deployment targeted for a collection.

In order to troubleshoot the application deployment, it is advised to note the deployment id and CI Unique ID for the deployment and application. As per our example, we are going to verify the flow of client that is targeted to get Mozilla Firefox Application. I have highlighted the Deployment id and CI Unique ID for the example that we are going to follow.

Sample Application:





Let us start Analyzing the logs from the Policy download to Appenforce in sequential order.

Step 1: PolicyAgent.log

As an initial step, verify the policy agent log for the deployment id, you have targeted. I have highlighted the deployment id of my collection and could see the initialization for download of policy.

Compiling policy '{647B4CE3-E844-4E26-8248-B219063DCEAA}' version '1.00' hash 'SHA256:02B6FA58508B6CF9583580C64522ED5D5D186D4FFA8F4E1FE62888B34040511A'
Initializing download of policy 'CCM_Policy_Policy5.PolicyID="{647B4CE3-E844-4E26-8248-B219063DCEAA}",PolicySource="SMS:LN1",PolicyVersion="1.00"' from 'http://SCCMAD.local.test/SMS_MP/.sms_pol?{647B4CE3-E844-4E26-8248-B219063DCEAA}.SHA256:02B6FA58508B6CF9583580C64522ED5D5D186D4FFA8F4E1FE62888B34040511A'

Step 2: DataTransferservices.log

After the initialization policy, job created in data services for downloading policy data.

DTSJob {97D08EA3-7188-4B09-9AC4-D99551B4F643} created to download from 'http://SCCMAD.local.test:80/SMS_MP' to 'C:\Windows\CCM\Temp'.

DTSJob {97D08EA3-7188-4B09-9AC4-D99551B4F643} in state 'PendingDownload'.
DTSJob {97D08EA3-7188-4B09-9AC4-D99551B4F643} in state 'DownloadingData'.
DTSJob {97D08EA3-7188-4B09-9AC4-D99551B4F643} in state 'RetrievedData'.
DTSJob {97D08EA3-7188-4B09-9AC4-D99551B4F643} successfully completed download.
DTSJob {97D08EA3-7188-4B09-9AC4-D99551B4F643} in state 'NotifiedComplete'.

Step 3: PolicyAgent.log

Once the download job succeeded, policy starts downloading through BITS

Download of policy CCM_Policy_Policy5.PolicyID="{647B4CE3-E844-4E26-8248-B219063DCEAA}",PolicySource="SMS:LN1",PolicyVersion="1.00" completed (DTS Job ID: {97D08EA3-7188-4B09-9AC4-D99551B4F643})
DownloadMethod = "BITS";
DownloadSource = "http://SCCMAD.local.test/SMS_MP/.sms_pol?{647B4CE3-E844-4E26-8248-B219063DCEAA}.SHA256:02B6FA58508B6CF9583580C64522ED5D5D186D4FFA8F4E1FE62888B34040511A";PolicyNamespace = "\\\\.\\ROOT\\ccm\\Policy\\Machine\\RequestedConfig";

Step 4: Policy Evaluator.log

Policy evaluator starts updating and applying the policy

Updating policy CCM_Policy_Policy5.PolicyID="ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/Application_6e4c5a44-5b99-46ed-92b1-5d195a3d1108/CA",
Applied policy CCM_Policy_Policy5.PolicyID="ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/Application_6e4c5a44-5b99-46ed-92b1-5d195a3d1108/CA",PolicySource="SMS:LN1",PolicyVersion="1.00"

Step 5: Ccmexec.log

CCMexec component notifies the DCM agent with Assignment id. Here on, the Assignment id is used to verify


Notifying endpoint 'DCMAgent' of __InstanceCreationEvent settings change on object CCM_ApplicationCIAssignment.AssignmentID="{647B4CE3-E844-4E26-8248-B219063DCEAA}" for user 'S-1-5-18'.

Step 6: Scheduler.log

Scheduler Trigger with condition for the assignment id notified by ccmexec in above process.


Initialized trigger ("DD7A4B8000080001") for schedule 'Machine/{647B4CE3-E844-4E26-8248-B219063DCEAA}':Conditions=1 with deadline 4320 minutes
SMSTrigger 'DD7A4B8000080001' for scheduler 'Machine/{647B4CE3-E844-4E26-8248-B219063DCEAA}' will fire at 04/26/2016 07:32:57 AM without randomization.

Step 7: CIStore.log

Successfully persisted CI Site_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/SUM_40170f7c-955b-4d24-9791-ba7f18830801.200

Step 8: CIStatestore.log

CCIStateStore::SendStateMessages - ModelName: ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, Version:2 UserID:, Priority: 5
CCIStateTransition::ExtractStateDetails - CI ModelName ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, version 2 not found in store.

Step 9: DcmAgent.log

DCM state machine creates CIAgent job. Note the CI Agent id and search it in CIAgent.log



Queued 0x0 action for assignment id={647B4CE3-E844-4E26-8248-B219063DCEAA} name=Mozilla Firefox 17.0.1 (x86 en-US)_Windows 7 PCs_Install targeted to machine

DCMAgentJob({3BD4F33D-996D-49BC-AD94-DEC1CC19C065}): CDCMAgentJob::SetupJob - Add assignment Mozilla Firefox 17.0.1 (x86 en-US)_Windows 7 PCs_Install({647B4CE3-E844-4E26-8248-B219063DCEAA})

DCMAgentJob({3BD4F33D-996D-49BC-AD94-DEC1CC19C065}): CDCMAgent::InitiateCIAgentJob - Starting CI Agent Job {FE10E492-57E5-4248-ACF7-2A24D00A6064} for target: machine. Refer to this CI agent job ID in ciagent.log for more details

Step 10: CIAgent.log

CIAgent initiate CI Task for the particular CIAgent job seen above.


CIAgentJob({FE10E492-57E5-4248-ACF7-2A24D00A6064}): CAgentJob::HandleEvent(Event=DownloadCIs, CurrentState=WaitingForAssignedCI) CIAgent 26/04/2016 07:33:00 2020 (0x07E4)
CIAgentJob({FE10E492-57E5-4248-ACF7-2A24D00A6064}): TransitionState(From=WaitingForAssignedCI, To=DownloadingCIs) for Event=Transition CIAgent 26/04/2016 07:33:00 2020 (0x07E4)

Step 11: CIDownloader.log

CIAgentJob({FE10E492-57E5-4248-ACF7-2A24D00A6064}): Started CIDownloadJob({0FDC994C-19E2-43F0-870B-CDFA767D2F24})

Step 13: DataTransfer.log

Added (source=.sms_dcm?Id&DocumentId=ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a/2/PROPERTIES&Hash=A62E05FBEAD2B422C893EAFDA1FE6DE3C8A7B6F2155A7548B4F58204BB0003BC&Compression=zlib,dest={7F74E4AA-F23B-40EC-A3FE-AC2DC6C4D5C7}_2.zip) pair from manifest.


DTSJob {6558E7A6-8503-455E-8B03-5AC9E650DEF0} successfully completed download.

Step 14: CIDownloader.log

CCIDigestStore::CheckCIExists - Digest missing. CI does not exist.


CCIDownloadItem::AddToManifest - Starting download of CI content document with DocumentName urn:policy-platform:policy.microsoft.com:smlif:ms.dcm.Site_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717.SUM_194bd67e-5a32-4ae0-b71c-bf936fdf734c:200:VL, DocumentVersion 200 (VL) CIDownloader 26/04/2016 07:33:55 3692 (0x0E6C)


Digests are stored in C:\Windows\CCM\CIDownloader\DigestStore

Step 15: CIAgent.log:

CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}): StartEnactment - CI - ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/RequiredApplication_6e4c5a44-5b99-46ed-92b1-5d195a3d1108 CIAgent 26/04/2016 07:34:55 5068 (0x13CC)

CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}): StartEnactment - Attempting to invoke Policy Platform Client CIAgent 26/04/2016 07:34:55 5068 (0x13CC)

Step 16: AppDiscovery.log

Entering ExecQueryAsync for query "select * from CCM_AppDeliveryType where (AppDeliveryTypeId = "ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a" AND Revision = 2)" AppDiscovery 26/04/2016 07:34:55 1524 (0x05F4)

Performing detection of app deployment type Mozilla Firefox 17.0.1 (x86 en-US) - Windows Installer (*.msi file)(ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, revision 2) for system. AppDiscovery 26/04/2016 07:34:55 1524 (0x05F4)


+++ Application not discovered. [AppDT Id: ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, Revision: 2] AppDiscovery 26/04/2016 07:34:56 1524 (0x05F4)


+++ Did not detect app deployment type Mozilla Firefox 17.0.1 (x86 en-US) - Windows Installer (*.msi file)(ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, revision 2) for system. AppDiscovery 26/04/2016 07:34:56 1524 (0x05F4)

Step 17: CIAgent.log

The Lantern jobs succeeded and reports obtained. Actually this lantern job started from step 7



DCM::LanternUtils::ScopeAndBindPolicies - [ScopedPolicies] ScopeId_C1C68F21_3BA1_4AE3_93E3_974C0FBEB717_DeploymentType_1b345708_f58f_44ac_a256_26da0531ed1a_2_Requirements_PolicyDocument CIAgent 26/04/2016 07:34:55 5068 (0x13CC)


Lantern job:E29879ED-34BA-464C-B4B9-2806024FD3C0 succeeded. CIAgent 26/04/2016 07:34:56 5068 (0x13CC)
CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}): QueueDebug - Executing Event. CIAgent 26/04/2016 07:34:56 5068 (0x13CC)
CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}): Invocation succeeded for policy platform job E29879ED-34BA-464C-B4B9-2806024FD3C0 CIAgent 26/04/2016 07:34:56 5068 (0x13CC)

CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}): ReportMethodInvocation :: Enactment succeeded CIAgent 26/04/2016 07:34:56 5068 (0x13CC)
CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}): ReportMethodInvocation :: Obtained lantern reports CIAgent 26/04/2016 07:34:56 5068 (0x13CC)

Step 18: AppIntentEval.log

Evaluating and checking for Dependencies

* Evaluating Application policies for Machine AppIntentEval 26/04/2016 07:34:56 5068 (0x13CC)


DT id = ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/RequiredApplication_6e4c5a44-5b99-46ed-92b1-5d195a3d1108/2, technology = MSI AppIntentEval 26/04/2016 07:34:56 5068 (0x13CC)

ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a/2 :- Current State = NotInstalled, Applicability = Applicable, ResolvedState = Available, ConfigureState = NotNeeded, Title = Mozilla Firefox 17.0.1 (x86 en-US) - Windows Installer (*.msi file) AppIntentEval 26/04/2016 07:34:56 5068 (0x13CC)

ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/Application_6e4c5a44-5b99-46ed-92b1-5d195a3d1108/2 :- Current State = NotInstalled, Applicability = Applicable, ResolvedState = Available, ConfigureState = NotNeeded, Title = Mozilla Firefox 17.0.1 (x86 en-US) AppIntentEval 26/04/2016 07:34:56 5068 (0x13CC)

ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/RequiredApplication_6e4c5a44-5b99-46ed-92b1-5d195a3d1108/2 :- Current State = NonCompliant, Applicability = Applicable, ResolvedState = Compliant, ConfigureState = NotNeeded, Title = ApplicationIntentPolicy AppIntentEval 26/04/2016 07:34:56 5068 (0x13CC)

No dependencies for DeploymentType ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a/2. AppIntentEval 26/04/2016 07:39:50 4696 (0x1258)

Step 19: DCMReporting.log

CDCMReporting::ProcessCIReports DCMReporting 26/04/2016 07:34:56 5068 (0x13CC)

CDCMReporting::GenerateXMLReports DCMReporting 26/04/2016 07:34:56 5068 (0x13CC)


Skipping many unwanted entries and logs.....

Step 20: CIAgent.Log:

CIAgentJob({82483D8D-FE28-413A-B166-1610D79A4B84}):State - Reporting (scan):: Install Policy Type - ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/RequiredApplication_6e4c5a44-5b99-46ed-92b1-5d195a3d1108:2 - State = NonCompliant ResolvedState = Compliant Applicability = Applicable ConfigureState= NotNeeded


Step 21: CITaskmgr.log


Initiating task ContentDownload for CI ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a.2 (Mozilla Firefox 17.0.1 (x86 en-US) - Windows Installer (*.msi file)) for target: , consumer: {482B8DB8-69BA-427C-B585-EDB72104CDE5} CITaskMgr 26/04/2016 07:34:56 3944 (0x0F68)

Step 23: CAS.log

Submitted CTM job {0C468474-92A1-4CD7-94C3-CF4D6260A375} to download Content Content_99518703-fa76-43c4-9e87-6db0039d99eb.1 under context System ContentAccess 26/04/2016 07:34:57 3944 (0x0F68)

Successfully created download request {2D609AC3-21F7-40B3-9FAA-20D56B4D634F} for content Content_99518703-fa76-43c4-9e87-6db0039d99eb.1 ContentAccess 26/04/2016 07:34:57 3944 (0x0F68)


Here on, check locationservices, dataservices and contenttransfer.log to verify the content download Process

Step 24: CIStatestore.log

Once the CI Enforce state for content download succeeded, the Application is enforced

[ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/RequiredApplication_6e4c5a44-5b99-46ed-92b1-5d195a3d1108:2] CIEnforceState changed: DownloadContentSuccess --> Enforcing

Step 25: Appenforce.log

Detecting the App deployment type and starting to install


Performing detection of app deployment type Mozilla Firefox 17.0.1 (x86 en-US) - Windows Installer (*.msi file)(ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, revision 2) for system. AppEnforce 26/04/2016 07:38:56 4936 (0x1348)

+++ Application not discovered. [AppDT Id: ScopeId_C1C68F21-3BA1-4AE3-93E3-974C0FBEB717/DeploymentType_1b345708-f58f-44ac-a256-26da0531ed1a, Revision: 2] AppEnforce 26/04/2016 07:38:56 4936 (0x1348)

App enforcement environment:
Context: Machine

Command line: msiexec /i "mozilla-firefox(17.0.1).msi" /q
Allow user interaction: No
UI mode: 0
User token: null
Session Id: 2
Content path: C:\Windows\ccmcache\e
Working directory: AppEnforce 26/04/2016 07:38:56 4936 (0x1348)
Prepared working directory: C:\Windows\ccmcache\e AppEnforce 26/04/2016 07:38:56 4936 (0x1348)

Exit code 0

Successfully Installed Application.